Skip to content
Breaking News

Breaking News

  • Home
  • World
  • Business
  • Health
  • Entertainment
  • Life Style
  • Sports
  • Toggle search form

HSBC, Nationwide and Virgin Money hit by payment issues

Posted on June 28, 2024 By Admin No Comments on HSBC, Nationwide and Virgin Money hit by payment issues


Thousands of UK bank customers have been hit by payment problems affecting some of the biggest High Street lenders.

Banks including HSBC, Nationwide, Barclays and Virgin Money have all been affected by issues with a system that operates payments between individuals and firms.

Many customers have complained on social media, with some saying their salaries have not been paid into their accounts.

The group overseeing the payments system said the issue causing the problems has been fixed, but a payment backlog remains.

The timing of the glitches was particularly problematic given the last Friday of the month is when many people are paid.

Many people also have to pay bills around this time.

“My bills are bouncing and I can’t pay for a train ticket I need in the next hour,” said one customer.

Another said customers deserved compensation for the “inconvenience on people’s pay day”.

“We all have bills to pay,” they added.

UK Finance, which represents the major banks, said the backlog created by the issue is “being worked through as quickly as possible”.

  • HSBC told the BBC: “Customers sending payments online, by app or on the phone may see a slow response or see a failure notice. “We advise them to please check with the recipient or view their recent transactions in the mobile app via the notifications icon before attempting to the send the payment again.”
  • Nationwide told the BBC it was aware of “third-party payments issues impacting some providers, including Nationwide” which had “delayed a small number of payments”. It said all other services are working as normal.”
  • Barclays also acknowledged customers had been hit by the same issue in response to a complaint on X. “So sorry to hear you’ve been caught up in the issue with regards to the payments being made and received.
  • Virgin Money told the BBC it was still working through a backlog. “New payments are now flowing normally,” it added, apologising for the issue. It said customer service call waiting times may be longer because of the problems.

The BBC understands that the banks were affected by issues to Faster Payments, a system that operates “under the bonnet” of the UK financial system.

It aims to make sure real-time payments between millions of individuals and businesses are made seemingly instantly.

Pay UK, which oversees the system, said: “We are aware that a small number of Faster Payments were delayed or not processed earlier today.

“Working with our infrastructure provider, this technical issue has been fixed. We are now seeing payments return to normal.”

This is not the first time High Street lenders’ services have been hit by problems.

Nationwide customers faced similar issues in March, while HSBC customers suffered an outage lasting over 24 hours in November.



Source link

Business

Post navigation

Previous Post: Pfizer struggles to claw back faith with Wall Street and its employees as it recovers from the Covid decline
Next Post: Britney Spears ‘incredibly happy’ after finding beacon of hope

More Related Articles

Budget FY26: Govt eyes 4.2% GDP growth, proposes relief for salaried class – SUCH TV Business
Sainsbury’s set for ‘strong’ profit growth despite deliveries glitch Business
SBI Customers Beware! Govt Issues Warning On New Scam Messages – Important Details Inside Business
Defence stocks rally up to 11% amid India-Pakistan tensions: What should investors do? – Times of India Business
Budget 2024-25: NEC approves Rs3.5 trillion development budget | The Express Tribune Business
Janet Yellen: Credit downgrade ‘puzzling’ and ‘unwarranted’ Business

Leave a Reply Cancel reply

Your email address will not be published. Required fields are marked *

Recent Posts

  • From NPS To UPS: Last Date To Opt For Unified Pension Scheme Extended By 3 Months Till September 30
  • Salman Khan reveals struggle with AVM and brain aneurysm on Kapil Sharma Show: Know what AVM is, its causes, and why it’s so serious | – Times of India
  • Patrick Schwarzenegger on his breakout
  • ‘Best pitcher on the planet’: Kade Anderson’s historic outing has LSU one win from title
  • Netanyahu praises Trump’s action targeting Iran’s nuclear program – SUCH TV

Categories

  • Business
  • Entertainment
  • Health
  • Life Style
  • Sports
  • World

Copyright © 2025 Breaking News.

Powered by PressBook Blog WordPress theme